November 16, 2021

Christmas - Important Dates

Our Christmas Time Frames and Important dates are listed below.

There are lots of ways we can help you celebrate this Christmas.

A Kate & Kole gift card is ordered and delivered immediately to your inbox. You can order these here and there is no cut off for these. Please make sure you enter the email address of where you would like the gift card to be sent.

A digital Kate & Kole gift card is for when you have purchased a piece with our regular service after the 16th of November. Add a digital gift card to your order just in case your piece doesn't arrive for Christmas. Our digital gift card is free and will be designed and personalised for you and will be sent out a few days before Christmas for you to print and wrap at home.

A printed physical gift card can be purchased for $20 and sent to you or your recipient. This gift card holds the promise of the hand made piece to come and will be a designed card that comes wrapped and shipped with express post.

You can also add gift wrapping to your purchase if you'd like to send your piece directly to your recipient.

Christmas Dates

Our cut off for regular pieces with guaranteed arrival for Christmas was the 16th of November. As the pieces do take 3-4 weeks to make, it is unlikely we will be able to get to your order before Christmas if ordered with our regular service after the 16th of November due to the current volume of orders in the studio.

Until the 7th of December we are offering a Christmas Priority Service which means you will receive your order in time for Christmas. It also upgrades you to express shipping. It’s an additional $75 and you can select this option when you select your shipping service.

During December we can help you receive an order on time in the following ways.

1st - 7th December - Select our Christmas Priority service to Guarantee your order will be shipped by the 20th of December via Australia Post Express service*

7th - 17th December - Shop our ready to ship edit - these are pieces we can make and ship quickly and have in post by the 20th of December via Australia Post Express service*

17th - 24th December - Click & Collect we will have a small selection of pieces available to collect in store in the last week of December. These pieces will be featured on our Instagram stories and will be available only in store. Unfortunately we can’t hold pieces or sell via Instagram.

*we are expecting Australia Post to be overwhelmed at this period of the year. While we can have your ordered shipped by this date we cannot control what happens to your order after this point. WA, NT, SA customers should consider whether this service allows enough time for orders.

Thank you so much for your patience and understanding at this time of year. We are so looking forward to helping you have a wonderful Christmas and are so grateful for your orders.

Sara, Maddy & The Kate & Kole team