Q: How many letters can I add?
A: If you would like to add more than four letters to your necklace, you may need to upgrade your chain. For further information, please contact us.
Q: Can I add a Tiny Heart Charm?
A: Yes, adding a Tiny Heart Charm is a beautiful addition to your necklace, if you'd like to add a Tiny Heart Charm to your piece you will be required to purchase the amount of charms you would like including the heart charm and include a heart in the open text box e.g. 'S 🖤 J'.
Q. Can I add a Tiny Birthstone Charm?
A. Yes, a Tiny Birthstone is a beautiful addition. If you would like to add a Tiny Birthstone Charm, you can add it here.
Q: Can I lengthen by chain after purchase?
A: This piece can be lengthened after purchase; however, there is more complexity involved due to its bespoke nature. The personalised design and meticulous craftsmanship ensure the necklace is tailored precisely to the original specifications, making any alterations post-purchase a more intricate process for our jewellers.
Q. Can I add more charms at a later date?
A: You can, however adding a charm at a later date is a more intricate process for the Tiny Letter Fixed Charm Necklace, as our jewellers have to reconfigure the entire piece, resulting in a higher fee.
Q. Can I return my Tiny Letter Fixed Charm Necklace?
A: This beautiful piece is completely customised and unfortunately ineligible for a return. Please make sure that you are checking your order before placing it to ensure everything is correct. Feel free to contact us with any questions - we are happy to help.
For more frequently asked questions, please visit our FAQ's page.