Repair Request
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Request a Repair
To begin your repair assessment, please fill out the below.
Our care team may request a photograph of the area requiring repair to assist in a precise and timely evaluation.
Depending on the length of time you’ve had your piece, we will recommend the most appropriate and cost-effective solution to ensure your piece is restored and returned to you with the utmost care.
We sincerely appreciate your patience and trust as we tend to your piece.
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Contact Us
At Kate and Kole, we’re dedicated to ensuring your cherished pieces remain as stunning as the day you first wore them. With or without warrranty cover we want to ensure that your piece fits your lifestyle and can be worn for years to come.
From routine maintenance to more intricate fixes, our skilled team is here to assist. If your jewellery requires repair, simply reach out to us with your request, and we’ll guide you through the process to restore your piece to its original brilliance.
Frequently Asked Questions
Do Kate & Kole pieces come with a warranty?
All Kate & Kole pieces are covered under warranty.
How long is the warranty?
We have a three-month manufacturing warranty period. If anything happens during this period due to a manufacturing fault, your piece will be covered under our warranty.
Can you repair my piece outside of the warranty period?
We most certainly can, there is a small fee involved. This fee covers the repair, a cleaning of your piece and return express postage when your piece is complete.
My chain has broken, what can I do?
We can definitely help you with this, get in contact with us and we will help you through the process.