Timings & Priority Service
Timings & Priority Service
Kate & Kole pieces are made to order using ethically sourced and recycled materials.
Our customers often ask us if their made-to-order jewellery can be created within a shorter time frame, and at times this may be possible upon request. However, due to the high volume of orders our small team of jewellers work through in-studio each day; upgrading to our priority service is the only way we can guarantee that a sooner delivery date will be achievable for you.
All of our beautiful pieces are individually made and we don’t hold a huge amount of stock in our Newcastle studio. This is a business decision we made in the early days of Kate & Kole, in order to reduce our waste and not have excess stock at risk of being reduced to clear.
This essentially means that even with our priority service added, your piece will still be made by our jewellers after your order has been placed. Priority status allows us to expedite your piece to the front of the queue, allowing us to complete production on general orders within 1 - 10 working days depending on complexity.
For our bespoke engagement and wedding band pieces, our quickest production time is currently 4-6 weeks with priority service. During the busy Christmas period, it is strongly recommended that customers hoping to receive their special piece by the holidays purchase this service.
Priority Service
If you decide our priority service is for you, we kindly ask that you check in with our team via email to ensure your required date will be possible.
Premium Priority Service
Our newly introduced Premium Priority Service allows customers with a tight timeframe to access our bespoke engagement offering.
Our priority service was put in place to allow pieces to be expedited and receive their ring in 5-6 weeks instead of our standard 8-10 weeks.
We are finding that more and more of our customers are choosing this service and are requesting even faster time frames.
To manage this we have implemented a new premium priority service to allow production of made to order rings in under 4 weeks for a $900 fee. This fee allows us to expedite a number of logistical steps in the early stages of your ring.
The reality is that making a custom piece of jewellery still takes a certain amount of time and things can—at times—not go exactly to plan. In an instance where we aren’t able to deliver your piece in under 4 weeks you will be refunded $450 and your ring will be delivered in our usual priority time frames (5-6 weeks). We will work with you to accommodate any specific needs you may have, for example, if you had a flight booked and needed the ring by a very firm deadline, a sample ring will be arranged if the real ring could not be delivered.
If you have any questions about this service, please let us know.
Purchase your priority service here—