Shipping

Australia

All orders dispatched within Australia are sent with Free Express Shipping. This method of shipping includes a tracking number. All orders valued at $500 or over are sent with a signature on delivery. If you require a signature on delivery please contact us and we will be happy to accommodate your request. Our bespoke engagement rings and wedding bands are all sent with a courier service and will require a signature on delivery. 

New Zealand

All New Zealand orders are dispatched with Standard Post with Australia Post. The delivery timeframe for this service is 8 to 12 days. If you do require your parcel sooner we do have Priority Service available here. This will prioritise your piece in our studio - essentially jumping the queue. This service will also upgrade you to express shipping. If you have any questions at all please contact us and we will be happy to assist you. 

USA

Free shipping on all USA orders with DHL’s Secure Door-to-Door Delivery. Timeframes are dependent on the area we are shipping the parcel to.. 

Rest of The World

All remaining international orders are dispatched securely with DHL. Delivery timeframes are dependent on the country we are shipping the parcel to. You can check on the estimated delivery timeframe here. If you do require express shipping please contact us and we will be happy to assist you. 

As our pieces are hand-finished in our Newcastle Studio, please allow time for production. The production time will vary from piece to piece. You can find the specific production time for each piece listed within the product page under Shipping & Timings.

You can also see a estimated dispatch date, just above the add to cart button. Please note shipping time frames do not include production time.

We do have a curated collection of Ready To Wear pieces that can be dispatched within 2-3 business days and Ready to Wear Engagement Rings that can be dispatched within 7-10 business days. Once complete, standard orders will be express shipped with Australia Post. Any orders over $2,000 will be sent with a courier.

Yes, once you have been notified that your order is ready for collection, you are welcome to collect your online order in our Newcastle studio. Please note there is no appointment required. For all engagement ring and wedding band orders, please get in touch with our bespoke team to arrange a suitable time to collect your order. Our studio hours are 9am - 5pm Monday to Friday. We also open on Saturday by appointment. We recommend calling the studio to confirm we are open, especially if you are travelling to collect a piece.

For all Australia Post shipments, your order will be taken to the nearest post office and can be collected with relevant ID. For all courier deliveries, your order will be taken to the nearest depot. Should this happen, you will receive instructions on how to collect your package. Please be aware of this process, especially if you need your delivery for a certain date.

Yes, all orders that are dispatched with Australia Post can be shipped to a PO Box.

This will vary depending on the recipient's country and the relevant import laws, duties and taxes.

USA import duties are covered by Kate & Kole. There may be additional State sales tax you may be liable for, depending on your location.

For all other International destinations, as the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment will be required in order for your order to be released from customs. For more information, please see our shipping page. As each piece is custom-made to order, returns due to unverified import costs are not accepted. If an order is returned to us due to refusal to pay import charges, a restocking fee may be applied at our discretion.

Yes, we require a signature on all orders over $500 to ensure your piece arrives safely.

If you need your jewellery by a specific date, please keep this in mind — if no one is available to sign on delivery, your parcel may be taken to the post office for collection, which can add extra time before it reaches you.

Yes, we ship Australia-wide and internationally. All international orders are fully insured during transit and delivered via secure courier with a signature required upon delivery. For detailed information on shipping options, pricing and estimated timeframes, please visit our Shipping page.

We want to ensure your piece reaches you safely no matter where you are in the world. Please note that duties and taxes vary by country and state. As these rates change regularly, Kate & Kole is unable to provide specific information.

USA import duties are covered by Kate & Kole. However, you are required to pay any additional US State sales tax that may be required to deliver your order. This will depend on your location.

For all other International destinations, by completing your purchase, you agree to cover any applicable import charges, and we recommend factoring these into your budget considerations.

As each piece is custom-made to order, returns due to unverified import costs are not accepted. If an order is returned to us due to refusal to pay import charges, a restocking fee may be applied at our discretion.

Once dispatched, you will receive tracking information via the email address connected to your order. You can also track your order by logging into your online account.

All standard orders in Australia, unless requested otherwise by you prior to purchase, are sent without insurance but are sent with tracking.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

All orders are carefully checked by us prior to dispatch. Insurance on delivery is available at an extra cost on all delivery services.

For non-delivery of goods, please notify us by email as soon as possible.

You must inspect your Kate & Kole piece immediately upon their arrival and if your piece is not in accordance with your order then please contact us within 2 days of receiving your Kate & Kole piece. If you fail to give such notice, your Kate & Kole piece may be deemed to be in all respects in accordance with your order.

This paragraph does not apply if your piece is subject to consumer guarantees imposed under the Australian Consumer Law — where consumer guarantees apply, refer to our Limitation on Claims (below).

All Kate & Kole orders (excluding bespoke) are shipped express via Australia Post.

Orders are processed Monday to Friday excluding public holidays.

Australia Post delivers within 1-4 business days depending on the location. You will receive an email notification with your tracking information once your piece is complete and being shipped to your delivery address.

Kate & Kole are not responsible for inaccurate deliveries caused by an incorrect delivery address being provided to us. Please ensure the details provided at checkout are accurate as Kate & Kole are unable to refund or replace orders that are delivered to the inaccurate address provided to us.

Our beautiful bespoke rings are sent directly to your nominated address. Bespoke jewellery pieces are both sentimental & high-value items by nature, they do require signature on delivery.

All our bespoke jewellery is covered under our insurance until it is received by you. We highly recommend personal insurance on bespoke pieces. Our recommendation is Q Report. You can get a custom quote through their website here: https://www.qreport.com.au/9662976

USA import duties are covered by Kate & Kole. However, you are required to pay any additional US State sales tax that may be required to deliver your order. This will depend on your location.

Orders over A$2000 are insured.

Please note that in accordance with Australian Export Regulations, we declare the exact value of all items and identify the order as dutiable “merchandise.” As a business, we are also prohibited by law from identifying an order as a “gift” for export purposes.

All international orders are fully insured during transit and delivered via secure courier with a signature required upon delivery. For detailed information on shipping options, pricing and estimated timeframes, please visit our Shipping page.

We want to ensure your piece reaches you safely no matter where you are in the world. Please note that duties and taxes vary by country and state. As these rates change regularly, Kate & Kole is unable to provide specific information.

USA import duties are covered by Kate & Kole. However, you are required to pay any additional US State sales tax that may be required to deliver your order - this will depend on your location.

For all other International destinations, by completing your purchase, you agree to cover any applicable import charges, and we recommend factoring these into your budget considerations.

As each piece is custom-made to order, returns due to unverified import costs are not accepted. If an order is returned to us due to refusal to pay import charges, a restocking fee may be applied at our discretion.

Please note that in accordance with Australian Export Regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise.” As a business, we are also prohibited by law from identifying an order as a “gift” for export purposes.

This will vary depending on the recipient's country and the relevant import laws, duties and taxes.

USA import duties are covered by Kate & Kole. However, you are required to pay any additional US State sales tax that may be required to deliver your order. This will depend on your location.

For all other International destinations, as the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment will be required in order for your order to be released from customs. For more information, please see our shipping page. As each piece is custom-made to order, returns due to unverified import costs are not accepted. If an order is returned to us due to refusal to pay import charges, a restocking fee may be applied at our discretion.

Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.

If you require your product urgently, please contact us to find out which rings we currently have in stock. If we have a piece of jewellery that is suitable we will be able to send it out to you express that same day.