Happy birthday November babes! 20% off your birthstone topaz this month! Code: NOVEMBER

Shipping


Shipping Information

Shipping Rate

We have recently revised our shipping options.

Australia
Registered Post $6.95
Orders over $250 —Free

New Zealand
Untracked $5.00*
Registered Post $17.95
Orders over $250 —Free

Rest of World
Untracked $5.00*
Registered Post $29.95
Orders over $500 —Free

Conditions

*We do offer an economical shipping rate for overseas customers. This does not include tracking and we cannot be responsible for lost packages. Tracking can be provided at an additional cost. Please understand that if you choose this option you will not receive a tracking number and we can not guarantee the delivery of your order. We have only had a handful of packages go missing, but it does happen.

Click & Collect

For our Newcastle based customers we offer a click & collect service. Please organise with us to collect your piece from our Georgetown studio or Newcastle West pick up point.

Made to Order

If a product is made to order and isn't held on the shelf, a 3 week waiting period can be expected. If a product has been designed especially for you with custom alterations the sale is final. Please get in touch to find out if your product is in stock if you are not happy with the waiting period.

If you require your product urgently, please contact us to find out which rings we currently have in stock. If we have a ring that is suitable we will be able to send it out to you express that same day.

Kate & Kole do not cover any additional taxes or duties applied by customs at the destination country and is the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.