Kate & Kole Loyalty

Our loyalty program is a meaningful way to deepen the connection with our community. It's an elevated experience where we can offer you exclusive rewards and benefits that reflect our appreciation for your continued support. As you journey through our tiered program, you'll discover increasing access to special offers and experiences. We invite you to create an account and begin this journey with us.

Every purchase you make, whether online or in our studio, contributes to your loyalty journey. These points aren't just numbers; they're a reflection of our shared story and allow you to access exclusive benefits and rewards as you move through the loyalty tiers.

For every dollar you invest in pieces you love, you'll earn one point. Beyond purchases, your loyalty page offers additional opportunities to earn points through meaningful engagement with our community.

If you're new to our community, joining is as simple as creating an account with us here. We're excited to welcome you into this circle.

You'll earn 1 point for every $1 AUD spent with us, excluding any import duty fees for our valued international customers.

Points are added to your account soon after you place your order. If you need to return an item, the corresponding points will be adjusted accordingly. Please note that gift card purchases don't accrue points.

Your loyalty dashboard is accessible anytime through your account login, a space where you can track your journey and stay connected with your progress.

Your points represent your place within our loyalty community and determine your tier status. While they're not redeemable for monetary value, they unlock increasingly meaningful benefits and experiences. The more points you accumulate, the more ways we can celebrate your loyalty.

We understand that sometimes a piece isn't quite right. Returned items won't accrue points, and any points issued will be adjusted. Cancelled orders also won't contribute to your point balance.

Your points reflect your lifetime journey with Kate & Kole. They're ever-growing and never expire. There's always an opportunity to reach new tiers and discover additional perks along the way.

When you move into a new tier, it's because you've reached the qualifying point threshold, a milestone worth celebrating. Your tier is a reflection of the points you've earned throughout your time with us.

Our rewards are thoughtfully curated expressions of gratitude for your loyalty. Each year, we select bespoke offerings, from unique experiences to exclusive gifts and special offers that we hope will resonate with you.

All available rewards are visible in your account dashboard, where you can explore what's currently accessible at your tier level.

We currently partner with Little National Hotel, where you receive 20% off their Newcastle, Sydney and Canberra hotels and Maison Essentiele, where you receive exclusive offers and gifts as you move through tiers.

To honour your existing relationship with us, we've applied points for all purchases made since 1 July 2024. Simply log into your existing account or create one using your purchase email to view your balance.

This is an intimate opportunity to work directly with our founder and designer, Sara Spence, on creating something uniquely yours. Whether you're envisioning a wedding band, an eternity ring, or a bespoke fine jewellery piece, this consultation allows us to bring your vision to life together.