Careers | Kate & Kole

THE ROLE

Most people meet Kate & Kole virtually. They message on Instagram, open a live chat, or email a question about a ring they have been thinking about for months. This role owns and nurtures every one of those first conversations. You are the person who answers, understands what someone is actually asking and gets them to the right place. You will work across the whole studio, not one category. Engagement, wedding, fine jewellery, repairs and after-sales enquiries all come to you first. This role is about creating an unforgettable customer experience and driving sales. 


KEY RESPONSIBILITIES

• Own live chat, Instagram, email and every other digital enquiry channel
• Respond quickly and accurately, with the tone and standard clients expect
• Qualify each enquiry: what the client wants, their timeline, and how much guidance they need
• Route enquiries to the right team member with the context already gathered, so nothing is asked twice
• Convert enquiries into studio appointments wherever an in-person experience serves the client better
• Follow up on quotes, open conversations and appointment bookings so nothing goes cold
• Manage after-sales enquiries and second-purchase conversations
• Build and improve the processes behind all of this: response templates, routing rules, follow-up timing and handover standards
• Report on enquiry volume, response times, conversion to appointment, and where enquiries are being lost
  
  

ABOUT YOU

• You are someone who thrives when collaborating with customers and creating positive experiences with them. You understand that customer service is about connection, efficiency and delivery. 
• You are skilled at creating invaluable brand experiences at every possible touchpoint for our customers 
• Experience in customer service, sales or client experience, ideally in retail, jewellery or another considered-purchase category
• Excellent written communication; you are be warm, clear and informative at the same time
• Efficient, organised and comfortable holding many open conversations at once without dropping any balls
• Confident with digital tools and social platforms, and the judgement to know when a conversation should move offline 
• A genuine interest in the product and the client, not just closing the enquiry
  

EMPLOYEE EXPERIENCE

Employee Experience is our north star. We pride ourselves in creating a supportive and caring working environment and we invest in helping our people to learn, grow and thrive. Our Culture Code shapes how we work together, built on six key values: Respect & Kindness, Honesty & Openness, Creativity & Curiosity, Responsibility & Integrity, Collaboration & Support, and Sustainability & Purpose.

Preferably this is a full-time role and will be based in our Honeysuckle studio in Newcastle. If you require flexibility please don’t hesitate to ask. 

Sound like you? We’d love to hear from you. Please send your CV and a short note on why this role interests you: team@kateandkole.com.au

THE ROLE

We’re looking for a full-time Jeweller to join our in-house workshop at Kate & Kole. You’ll help produce, assemble and finish pieces across our core collections, working with the team to meet our standards for quality and craftsmanship.

We’re open to jewellers at different stages of their careers. You might be developing your bench skills or have several years of experience. What matters most is care in your work, a willingness to learn and a collaborative approach to production.

RESPONSIBILITIES

• Produce, assemble and finish jewellery across our core collections
• Work from job specifications and check details throughout production
• Maintain high standards of accuracy, polish and finish
• Manage assigned jobs within production timelines
• Communicate questions, delays or quality concerns early
• Assist with repairs, alterations and custom pieces according to your skills
• Share practical feedback on production processes and new designs
• Take part in training to develop your technical skills
• Maintain a clean, safe and organised workspace

REQUIREMENTS

• Practical jewellery-making skills gained through training or bench experience
• Strong attention to detail and care when handling jewellery and materials
• Pride in producing consistent, high-quality work
• Ability to manage your time and follow job specifications
• Clear communication and a willingness to work as part of a team
• Openness to feedback and an interest in developing your skills
• Experience with fine jewellery production is helpful, but we welcome applicants with different levels of experience

MEASURES OF SUCCESS

• Pieces are completed accurately and meet Kate & Kole’s quality standards
• Assigned jobs progress within agreed timeframes
• Questions and production issues are raised early
• You contribute to an organised and supportive workshop
• Your technical skills continue to develop over time

EMPLOYEE EXPERIENCE

Employee Experience is our north star. We pride ourselves in creating a supportive and caring working environment and we invest in helping our people to learn, grow and thrive. Our Culture Code shapes how we work together, built on six key values: Respect & Kindness, Honesty & Openness, Creativity & Curiosity, Responsibility & Integrity, Collaboration & Support, and Sustainability & Purpose.

This is a full-time, studio-based role at our Honeysuckle studio.

Sound like you? We’d love to hear from you. Please send your CV, a short note on why this role interests you and examples of your work to team@kateandkole.com.au

THE ROLE

The Manufacturing Assistant supports our Manufacturing Manager and is responsible for the ordering, receipt and documentation of components used across all Kate & Kole production.

The role covers component ordering for orders across the business, preparing daily job documentation, processing incoming stock, purchase order administration and data entry. Accuracy is the core requirement of the position, as components are ordered to exact specifications and errors delay production.

RESPONSIBILITIES

• Order components for orders across the business, working from job specifications and design drawings
• Prepare job documentation daily for the workshop and sales teams
• Receive incoming stock, verify it against the original order, and process it into the studio
• Raise and manage purchase orders, and maintain supplier and pricing records
• Maintain accurate order and inventory data across our systems
• Monitor stock levels and reorder points, and escalate shortages
• Provide reporting and project support to the Manufacturing Manager
• General studio administration, including supplier correspondence and filing
  
  

REQUIREMENTS

• Demonstrated attention to detail and a habit of verifying rather than assuming
• Competence with spreadsheets, data entry and numerical records
• Experience in production, inventory, stock control, purchasing or administration. Industry background is flexible
• Ability to manage multiple concurrent tasks and deadlines
• Clear written and verbal communication, including with external suppliers
• Ability to learn new systems quickly
• Jewellery experience is not required. Training will be provided
  
  

MEASURES OF SUCCESS

• Components are ordered correctly and arrive within required timeframes
• Job documentation is complete and available before it is needed
• Stock records are accurate and reconciled
• Supplier issues are resolved promptly
• The Manufacturing Manager is able to focus on production leadership rather than administration
  
  

EMPLOYEE EXPERIENCE

Employee Experience is our north star. We pride ourselves in creating a supportive and caring working environment and we invest in helping our people to learn, grow and thrive. Our Culture Code shapes how we work together, built on six key values: Respect & Kindness, Honesty & Openness, Creativity & Curiosity, Responsibility & Integrity, Collaboration & Support, and Sustainability & Purpose.

This is a full-time, studio-based role at our Honeysuckle studio, reporting to the Manufacturing Manager.

Sound like you? We’d love to hear from you. Please send your CV and a short note on why this role interests you: team@kateandkole.com.au

THE ROLE

The Marketing Assistant helps bring Kate & Kole's campaigns, products and stories to life across social media, email and our website. Working closely with the marketing team, you'll help publish content, prepare for shoots, organise creative assets and respond to our online community.

This is a hands-on role for someone who enjoys both the creative and practical sides of marketing. You'll need an eye for detail, confidence with digital tools and a willingness to learn how a campaign moves from an idea to something our customers see.

WHAT YOU'LL DO

Social and community

• Draft and schedule approved content across Instagram, Facebook, TikTok, Pinterest and LinkedIn
• Publish posts, Reels and Stories with the correct captions, covers, tags, links and product details
• Check that scheduled content has published correctly and keep the content calendar up to date
• Monitor social comments and messages, respond to straightforward enquiries using approved guidance, and direct other questions to the right team member
• Support the preparation of content for advertising and keep Linktree and Pinterest up to date

Shoots and assets

• Assist with capturing behind-the-scenes content in the studio and researching relevant content ideas
• Pull and prepare jewellery for shoots, then return each piece to its correct place
• Upload, name and organise photography and video files, matching assets to the correct products and SKUs
• Keep marketing props, equipment, cupboards and drawers organised, and prepare materials for shoots and events

Email, website and reporting

• Help build and check email campaigns, including imagery, copy, links and mobile layout
• Assist with website content, blog uploads and campaign updates
• Help compile basic social and email results for the marketing team

WHAT YOU BRING

• Strong attention to detail, particularly when checking copy, links, product information and imagery
• Adaptable as priorities change, with a can-do attitude and a willingness to roll up your sleeves for the detailed, behind-the-scenes work that keeps things moving
• Clear written communication and a good feel for the Kate & Kole brand
• Familiarity with Instagram, TikTok and other social platforms
• Confidence learning new systems and keeping digital files organised
• Ability to manage several tasks, follow deadlines and ask questions when something needs clarification
• A collaborative approach and willingness to help wherever the marketing team needs support
• Experience with tools such as Canva, Klaviyo, Shopify or scheduling platforms is helpful, but not essential
• No jewellery experience required

EMPLOYEE EXPERIENCE

Employee Experience is our north star. We pride ourselves in creating a supportive and caring working environment and we invest in helping our people to learn, grow and thrive. Our Culture Code shapes how we work together, built on six key values: Respect & Kindness, Honesty & Openness, Creativity & Curiosity, Responsibility & Integrity, Collaboration & Support, and Sustainability & Purpose.

This role will be based in our Honeysuckle studio in Newcastle, reporting to the Marketing Manager.

Sound like you? We'd love to hear from you. Please send your CV and a short note on why this role interests you: team@kateandkole.com.au

THE ROLE

Our Honeysuckle studio gets especially busy in the lead-up to Christmas. We're looking for a Christmas Casual Studio Assistant to help our team care for customers, prepare orders and keep things running smoothly during the holiday season.

You'll work across retail, customer service, stock and order fulfilment. One moment you might be helping someone choose a gift; the next, you might be checking stock, packing an order or preparing it for dispatch. We're looking for someone who is happy to jump in wherever help is needed and takes pride in getting the details right.

WHAT YOU'LL DO

Customers and retail

• Welcome customers into the studio and help them find the right piece or gift
• Answer straightforward product questions and direct more detailed enquiries to the right team member
• Support the retail team with sales, gift wrapping and keeping displays presentable

Orders and stock

• Pick, check and pack orders with care, making sure each piece and its details are correct
• Prepare orders for collection or dispatch and assist with courier bookings and tracking
• Replenish packaging, retail supplies and studio stock
• Keep the studio, stock areas and packing stations tidy and organised
• Help the team manage changing priorities during busy trading days

WHAT YOU BRING

• A warm, helpful approach to customers and clear communication
• Strong attention to detail when handling jewellery, stock and orders
• A can-do attitude and willingness to take on the behind-the-scenes work that keeps the studio moving
• Confidence working as part of a team in a busy environment
• Reliability and availability during the Christmas trading period
• Retail or customer service experience is helpful, but not essential
• No jewellery experience required

EMPLOYEE EXPERIENCE

Employee Experience is our north star. We pride ourselves on creating a supportive and caring working environment, and we invest in helping our people learn, grow and thrive. Our Culture Code shapes how we work together, built on six key values: Respect & Kindness, Honesty & Openness, Creativity & Curiosity, Responsibility & Integrity, Collaboration & Support, and Sustainability & Purpose.

This is a casual role based in our Honeysuckle studio in Newcastle for the Christmas trading period.

Sound like you? We'd love to hear from you. Please send your CV and a short note on why this role interests you: team@kateandkole.com.au

THE ROLE

This is our first Trainee position and it is built for someone at the very start of their working life. If you have just finished school and you are not sure what you want to study yet, this role is designed for you!

You will split your time between two sides of the business. Part of your week sits with our marketing team, helping get product, imagery and content out into the world. The rest sits in admin and order fulfilment, making sure every finished piece reaches the person who bought it, on time and packed the way it should be.

You do not need experience. You need to care about getting things right, and you need to want to learn. Everything else we teach you.

WHAT YOU’LL DO

Marketing side

• Help prepare for product shoots: pulling pieces, prepping samples, keeping track of what has been photographed
• Sort, name and file imagery so the team can find what they need
• Draft and schedule social content, and help load product and campaign content
• Help build and check email campaigns before they go out
• Keep an eye on comments and messages, and pass on anything that needs a real answer
  

Admin and fulfilment side

• Pack and prepare finished orders for dispatch, to the standard our customers expect when they open the box
• Book couriers and track parcels through to delivery
• Keep order and customer records accurate through daily data entry
• Answer straightforward customer emails, and hand the harder ones to the right person
• Prepare pieces coming in for repair and cleaning, and keep those jobs moving
• Keep the studio and showroom stocked, tidy and ready
  
  

WHAT YOU BRING

• Attention to detail, and the habit of checking rather than assuming
• Clear, polite writing. Much of this job is written communication with customers and the team
• Reliability. People need to know that work handed to you comes back done
• Curiosity about jewellery, brand, photography, retail, or all of it
• Comfort picking up new software and systems quickly
• No experience required. No degree required. No jewellery background required
  
  

WHAT SUCCESS LOOKS LIKE IN YOUR FIRST YEAR

• Orders leave the studio correct, well packed and on time, without needing to be chased
• The marketing team can hand you a task and know it will come back finished
• You understand how a piece travels from a sale through the studio to a customer’s hands
• You know which of the two sides you want to build a career in

EMPLOYEE EXPERIENCE

Employee Experience is our north star. We pride ourselves in creating a supportive and caring working environment and we invest in helping our people to learn, grow and thrive. Our Culture Code shapes how we work together, built on six key values: Respect & Kindness, Honesty & Openness, Creativity & Curiosity, Responsibility & Integrity, Collaboration & Support, and Sustainability & Purpose.

This role will be based in our Honeysuckle studio in Newcastle, working across the marketing team and the fulfilment team, with real jewellers making real pieces a few metres away. 
Our goal is to provide you training and development, skills that will support you throughout your career with room to find your feet.

Sound like you? We’d love to hear from you. Please send your CV and a short note on why this role interests you: team@kateandkole.com.au

Interested in working with us? We'd love to hear from you.

Send through your CV to team@kateandkole.com.au