If you have placed an order with us but need it by a particular date you can use this product to upgrade your order to our priority service.
Please read the following information to make sure our priority service is right for you. Our products are all made to order and still require time to make.
If you require a piece quicker than our current 3-4 week turnaround time, our priority service may help.
We often get requests for orders to be made more quickly. Up until a few months ago this was often possible. However, due to the number of recent requests, we’ve had to make some adjustments to how we can offer a quicker service.
All of our pieces are made to order and we don’t hold a huge amount of stock in our Newcastle studio. This is a business decision we made in the early days of Kate & Kole to reduce waste, and not have excess stock that we then could risk having to reduce to clear.
What this means, is that even with our priority service your piece is still made to order— however we start working on your piece as soon as we receive you order, allowing us to complete some pieces as quickly as 1-2 days. Many pieces still require 2-10 working days to make, especially if they have stones or custom engraving.
The quickest we can complete an engagement ring is 4 weeks.
If you do choose our priority service it is still important to check your date required with us.
We also kindly remind you that we are a small team, working hard during challenging times to get your pieces to you as quickly as possible. Your order is incredibly important to us, however our staff’s wellbeing is also important.
We are grateful for your support and understanding at this time.
Sara & Maddy