Handling & Care
The best way to care for your Kate & Kole jewellery
Jewellery pieces should not rub up against each other, other types of metal or any harsh surfaces as they will scratch and wear. They also shouldn’t take too much weight or force. Try and avoid harsh chemicals from coming into contact with your jewellery.
It’s a great idea to store your precious jewellery in small boxes or pouches when not being worn to help keep it clean and prevent it from being scratched. All jewellery purchased from our online jewellery shop comes in small pouch which is perfect for this.
Clean your solid jewellery with a mild soap and water, then pat dry with a soft cloth. For more stubborn dirt, use a cleaner designed for gold or silver use.
A gold or silver polishing cloth does a lovely job of bringing your jewellery back to new.
Care for your jewellery by limiting exposure and contact with chemicals, perspiration, rubber, chlorinated water, or any substances which contain sulfur. Direct sunlight also causes jewellery to tarnish, so be sure to take off your pieces before you go swimming and sunbathing.
We now offer gold plated jewellery. We only offer this for earring and necklaces as we have found the plating to be to delicate for rings. It is so important that your plated jewellery doesn't get wet, or sprayed with perfume.
Refunds & Returns
If you change your mind, we are happy to exchange your product if returned within 7 workings days. This will include the value of the jewellery but will not cover additional postage fees. If you required a product that isn't currently in stock you will have to wait the made to order period which be be 3 - 6 weeks. Return of sale products is not accepted. Return of personalised products is not accepted.
This also applies to international orders. If you wish to exchange a piece you will need to return the piece to us and also cover the additional postage to send you your new choice. Please contact us for a quote.
Refunds are only issued if a piece is received damaged or broken. We do not offer refunds on plated jewellery that has tarnished as this is normal wear and tear.
If there is a problem with your piece of jewellery we ask that you allow us to work with you to fix the piece. We are a small company and as we make all pieces to order your patience and understanding is greatly appreciated.
Diamonds & Guarantees
All diamonds are guaranteed for the first 6 months of wear. If a diamond falls out of the piece within this time frame we will replace it for you. After 6 months we can work with you to organise a replacement stone and repair. If the piece and the diamond has been damaged due to wear and tear we can work with you to replace the stone.
For our cast pieces we offer a 3 month warranty on any breaks. We will work with you to resolve the issue and determine the cause of the break.
Made to Order
If a product is made to order and isn't held on the shelf, a 3 to 6 week waiting period can be expected. If a product has been designed especially for you with custom alterations the sale is final. Please get in touch to find out if your product is in stock if you are not happy with the waiting period.