Jewellery Care

The best way to care for your Kate & Kole jewellery

Jewellery pieces should not rub up against each other, other types of metal or any harsh surfaces as they will scratch and wear. They also shouldn’t take too much weight or force. Try and avoid harsh chemicals from coming into contact with your jewellery.

It’s a great idea to store your precious jewellery in small boxes or pouches when not being worn to help keep it clean and prevent it from being scratched. All jewellery purchased from our online jewellery shop comes in small pouch which is perfect for this.

Clean your solid jewellery with a mild soap and water, then pat dry with a soft cloth. For more stubborn dirt, use a cleaner designed for gold or silver use.

A gold or silver polishing cloth does a lovely job of bringing your jewellery back to new.

Care for your jewellery by limiting exposure and contact with chemicals, perspiration, rubber, chlorinated water, or any substances which contain sulfur. Direct sunlight also causes jewellery to tarnish, so be sure to take off your pieces before you go swimming and sunbathing.

We now offer gold plated jewellery. We only offer this for earring and necklaces as we have found the plating to be to delicate for rings. It is so important that your plated jewellery doesn't get wet, or sprayed with perfume.

We offer a re-plating service for $15 a piece. Post you piece back to us and we will have in re-dipped for you and returned to you as good as new. This costs $15 + postage. 

Jewellery Insurance

We are so thrilled to be working with jewellery specific insurers, Q report.

With Q Report, if your jewellery is lost, stolen or damaged, you can be covered for up to 125% of the agreed value, return to your original jeweller for replacement, and enjoy the dedicated support of our team every step of the way.

If you would like to chat to us about insuring a piece that you have previously purchased or a new piece send us an email and we can go through some finer details, or get a quick quote by clicking here.


Whether you’re looking for diamond jewellery insurance, engagement ring insurance, wedding ring insurance, watch insurance, pearl jewellery insurance or any other luxury jewellery insurance, protect your investments with Q Report - Australia’s leading provider of specialised jewellery insurance.