Questions about purchasing your engagement ring online

Questions about purchasing your engagement ring online

The process of purchasing an engagement ring is one that can evoke a wide range of emotions in both the giver and the recipient. It is an expensive purchase and a big decision.

There are lots of ways to get in touch with us before purchasing. We’re available via phone during studio hours or you can book in for a consult via our booking site. You can send us a message on Instagram or an email directly to our bespoke team. You can also text us via the “text us” button floating at the button on your screen where we will get back to you as soon as we can. 

While we are finding more and more customers are confident buying online we understand there may still be barriers for others.

We want to help you feel as comfortable as you can through this process and have looked at some concerns you may have when purchasing online. 

Concern #1: Quality

One of the most common worries that customers have when purchasing an engagement ring online is the quality of the ring. It can be difficult to gauge the quality of a ring from a photograph on a website, and customers may worry that the ring they receive will not be of the same quality as the one they saw online.

Solution: We will provide detailed information about the quality of their rings, including the cut, clarity, color, and carat weight of the diamond. We also offer certifications from independent gemological laboratories such as IGI to verify the quality of the diamond. When comparing rings online, read product descriptions and reviews carefully and opt for a designer with a good reputation to ensure that you receive a high-quality ring.

Concern #2: Sizing

Another worry that customers may have is whether the ring will fit correctly. Unlike buying in-store, customers can't try on the ring before purchasing it. You may worry about the hassle and expense of having to get the ring resized.

Solution: We offer a sizing guide to help customers determine the correct size for their ring. You can purchase a ring sizer that can be shipped to you if your designing the ring together.  

We encourage you to visit a local jeweler to have your finger professionally measured. We also offer a complimentary resize with all engagement ring purchases. 

Concern #3: Security

Customers may worry about the security of their personal and financial information when making a purchase online. With stories of data breaches and identity theft in the news, it's natural to be cautious when providing sensitive information online.

Solution: We use secure payment methods and encryption to protect customer information. When purchasing online, look for websites with SSL certificates (e.g. the padlock symbol in the address bar) and check that the retailer's privacy policy is clear and transparent. It's also a good idea to use a credit card with fraud protection when making purchases online.

Concern #4: Returns

Customers may worry about the possibility of needing to exchange the ring, either because it the wrong size or style.

Solution: We have worked hard to have clear and transparent return policies, including instructions on how to initiate an exchange and any associated costs. It's important to read these policies carefully before making a purchase, so there are no surprises later on.

Purchasing an engagement ring online can be a convenient and cost-effective option, but it's natural to have some worries about the process. By choosing a comapny you feeL comfortable with, carefully reading product descriptions and reviews, using sizing guides, checking for SSL certificates, and being familiar with return policies, you can alleviate many of the worries associated with purchasing an engagement ring online.

For extra peace of mind, book in for a phone consultation via our appointment page. You can also text us via the button at the bottom on your screen. Talking with one of our team is the quickest way to feel comfortable with this process and we can answer any question you may have.