T&Cs - Shipping

T&Cs - Shipping

Delivery of Goods

All standard orders in Australia, unless requested otherwise by you prior to purchase, are sent without insurance but are sent with tracking.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

All orders are carefully checked by us prior to dispatch. Insurance on delivery is available at an extra cost on all delivery services.

For non-delivery of goods, please notify us by email as soon as possible.

Receiving Your Order

You must inspect your Kate & Kole piece immediately upon their arrival and if your piece is not in accordance with your order then please contact us within 2 days of receiving your Kate & Kole piece. If you fail to give such notice, your Kate & Kole piece may be deemed to be in all respects in accordance with your order.

This paragraph does not apply if your piece is subject to consumer guarantees imposed under the Australian Consumer Law — where consumer guarantees apply, refer to our Limitation on Claims (below).

Australia - Ready to Wear & Made to Order

All Kate & Kole orders (excluding bespoke) are shipped express via Australia Post.

Orders are processed Monday to Friday excluding public holidays.

Australia Post delivers within 1-4 business days depending on the location. You will receive an email notification with your tracking information once your piece is complete and being shipped to your delivery address.

Kate & Kole are not responsible for inaccurate deliveries caused by an incorrect delivery address being provided to us. Please ensure the details provided at checkout are accurate as Kate & Kole are unable to refund or replace orders that are delivered to the inaccurate address provided to us.

Australia - Bespoke, Engagement & Wedding Bands

Our beautiful bespoke rings are sent directly to your nominated address. Bespoke jewellery pieces are both sentimental & high-value items by nature, they do require signature on delivery.

All our bespoke jewellery is covered under our insurance until it is received by you. We highly recommend personal insurance on bespoke pieces. Our recommendation is Q Report. You can get a custom quote through their website here: https://www.qreport.com.au/9662976

International

Kate & Kole do not cover any additional taxes or import duties applied by customs at the destination country, both of which are considered the sole responsibility of the delivery recipient.

Please note that in accordance with Australian Export Regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise.” As a business, we are also prohibited by law from identifying an order as a “gift” for export purposes.