Shipping

All orders dispatched within Australia are sent with Free Express Shipping. This method of shipping includes a tracking number. All orders valued at $500 or over are sent with a signature on delivery. If you require a signature on delivery please contact us and we will be happy to accommodate your request. Our bespoke engagement rings and wedding bands are all sent with a courier service and will require a signature on delivery. 

All New Zealand orders are dispatched with Standard Post with Australia Post. The delivery timeframe for this service is 8 to 12 days. If you do require your parcel sooner we do have Priority Service available here. This will prioritise your piece in our studio - essentially jumping the queue. This service will also upgrade you to express shipping. If you have any questions at all please contact us and we will be happy to assist you. 

Free shipping on all USA orders with DHL’s Secure Door-to-Door Delivery. Timeframes are dependent on the area we are shipping the parcel to.

All international orders are dispatched with Standard Post through Australia Post. Delivery timeframes are dependent on the country we are shipping the parcel to. You can check on the estimated delivery timeframe here. If you do require express shipping please contact us and we will be happy to assist you. 

All engagement rings and wedding bands are dispatched with a courier and are required to have a signature upon delivery. You, or the person you nominate, will be responsible for signing for the receipt of your package. All bespoke pieces are fully insured while in transit. Once the package is signed for it is no longer considered in transit and is therefore no longer insured.

Please note that due to the nature of these engagement rings and wedding rings, they are of high value. International orders will need to expect tax and import duties when the piece arrives in your country. 

Kate & Kole does not cover any additional taxes or duties applied by customs at the destination country and is the responsibility of the delivery recipient.

Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.

All standard orders in Australia, unless requested otherwise by you prior to purchase, are sent without insurance but are sent with tracking.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

All orders are carefully checked by us prior to dispatch. Insurance on delivery is available at an extra cost on all delivery services.

For non-delivery of goods, please notify us by email as soon as possible.

You must inspect your Kate & Kole piece immediately upon their arrival and if your piece is not in accordance with your order then please contact us within 2 days of receiving your Kate & Kole piece. If you fail to give such notice, your Kate & Kole piece may be deemed to be in all respects in accordance with your order.

This paragraph does not apply if your piece is subject to consumer guarantees imposed under the Australian Consumer Law — where consumer guarantees apply, refer to our Limitation on Claims.

Limitation on claims

Our liability for failure to comply with a consumer guarantee is limited to:

• the replacement of the goods or the supply of equivalent goods (or the payment of the cost of the replacement or supply); or
• the repair of the goods (or the payment of the cost of the repair), and we will determine, in our sole discretion, whether replacement or repair will be offered.

In all other respects, our total liability for loss or damage of every kind, arising out of or in relation to the supply of the goods, their sale, delivery or the way they behave, and whether in tort or contract or in any other cause of action, is limited to an amount equivalent to the sum paid by you to us for the goods.

All Kate & Kole orders (excluding bespoke) are shipped express via Australia Post.

Orders are processed Monday to Friday excluding public holidays.

Australia Post delivers within 1-4 business days depending on the location. You will receive an email notification with your tracking information once your piece is complete and being shipped to your delivery address.

Kate & Kole are not responsible for inaccurate deliveries caused by an incorrect delivery address being provided to us. Please ensure the details provided at checkout are accurate as Kate & Kole are unable to refund or replace orders that are delivered to the inaccurate address provided to us.

Our beautiful bespoke rings are sent directly to your nominated address. Bespoke jewellery pieces are both sentimental & high-value items by nature, they do require signature on delivery.

All our bespoke jewellery is covered under our insurance until it is received by you. We highly recommend personal insurance on bespoke pieces. Our recommendation is Q Report. You can get a custom quote through their website here: https://www.qreport.com.au/9662976

All USA import duties and taxes are the responsibility of the customer.

Orders over A$2000 are insured.

Please note that in accordance with Australian Export Regulations, we declare the exact value of all items and identify the order as dutiable “merchandise.” As a business, we are also prohibited by law from identifying an order as a “gift” for export purposes.

Kate & Kole do not cover any additional taxes or import duties applied by customs at the destination country, both of which are considered the sole responsibility of the delivery recipient.

Please note that in accordance with Australian Export Regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise.” As a business, we are also prohibited by law from identifying an order as a “gift” for export purposes.

When you provide us with your email address and opt in to electronic communications, you are opting in to receive email updates respect of news, promotions, cart and product reminders. Your consent to receipt of certain communications may be implied from the use of certain functional aspects of our service.

When you provide us with your mobile phone number and opt in to receiving SMS marketing communications, you are opting in to receive SMS updates respect of news, promotions, and product reminders.

If you wish to withdraw your consent from us sending you marketing communications, you can do this as follow:

• to withdraw consent for marketing emails - by clicking on the ‘Unsubscribe’ link in the email;
• to withdraw consent for marketing SMS - by following the steps provided in the SMS;
• by contacting us; go to the ‘GET IN TOUCH’ section of the footer of the website and ‘Contact Us’, continue to

Once we receive notification that you wish to withdraw your consent for receiving marketing communications, it may take up to 48 hours for your withdrawal to be reflected in our systems.

Please note you may still receive marketing communications during this period.

Please note it is not possible to unsubscribe from non-promotional (transactional) communications relating to your online orders or the operation of your account.

If you withdraw your consent for us to use and process your Personal Data for the Purposes or the Additional Purposes or for other purposes, we may no longer be able to provide you with the related products, services or benefits associated with our promotion.

T&Cs for the $1000 voucher competition, will sit at the bottom of the flow when someone clicks the below subject line will open up to the T&Cs:Subject line: Terms & Conditions | $1000 Voucher at Kate & Kole, we are dedicated to making every customer feel valued. To show our appreciation, we are offering a $1000 gift voucher to one lucky winner each month. By participating in the Kate & Kole giveaway, you agree to the following Terms and Conditions. The competition ends at midnight AEDT on the 9th of September, with the winner selected at random and notified via email from hello@kateandkole.com.auon the 10th of September AEDT. To qualify for the voucher, participants must be subscribed to both Kate & Kole’s mailing list and SMS list at the time of the draw.