Kate & Kole

Chain Length

Kate & Kole pieces are made to order using ethically sourced and recycled materials. If you need your piece quickly, our Priority Service can be added to your order.

If you would like a custom length, or need a longer length chain this is the place to make that request.

Custom chain is when you are requesting a shorter custom length at the time or purchase, this must be less than the chain ordered. For example, if you would like a 38cm chain, please order a 40cm chain.

Additional length is when you require a longer chain. This is charged in 5cm or 10cm increments.

Additional Jump-ring adds an extra jump-ring within the length of a chain 2cm before the final jump-ring. Add this product to create the ability to shorten and lengthen a chain by 2cm easily. Perfect for younger customers.

Steps to place your order for our workshop services

  1. Contact us to check your request is possible
  2. If applicable add your order number 
  3. Add your selected service to you cart
  4. Checkout

We then need you to return the chain that you want to be adjusted.

The best way to return your piece to us is by sending it to 

PO Box 96
Hamilton NSW 2303

Please don’t send your packaging back to us, wrap your piece in a tissue and send to us in envelope, we recommend you register you return. You will receive tracking from us when your order is complete.



Why am I being charged postage?
The postage charge covers tracked, express shipping when your piece is complete and is returned to you.

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