Repair Service | Under Warranty

Repair Service Under Warranty

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Description

Every Kate & Kole piece is crafted to last, but if something isn't quite right within the first three months, we'll take care of it.

This complimentary repair service covers chain repairs, chain replacements and clasp replacements for necklaces and bracelets purchased within the last three months. Whether a link has worked loose or a clasp needs replacing, select the option that matches your piece and our jewellers will restore it to its original condition.

How it works: choose your repair type and item type below, add to cart at no charge, and we'll email you return instructions. Once your piece reaches us, repairs are typically completed in approximately 2 weeks.

Covered under your 3-month warranty—no cost, just care.

  1. Jewellery that’s made for you

    Our small team of jewellers combine traditional artisan practices with modern technology to create each Kate & Kole piece.

  2. Every ring, necklace, bracelet and earring is made to order and for a truly special, one-of-a-kind piece, our bespoke team is here to help guide you through the design process. Contact us for information on any personalisation or customisation you have in mind.

    Our custom Jewellery Builder started as a solitaire ring builder. It now allows you to create over 100,000 design combinations. Meaning that your piece, built by you—is unique. Customise our designs, to your specifications.

    Your Kate & Kole piece is created from recycled gold and carefully finished by hand in our Newcastle studio.

    Since 2015, all Kate & Kole diamonds are lab-grown & responsibly sourced. We breakdown our process for selecting your stone here.

    We offer free secure shipping on all of our pieces including a fully insured, hand-to-hand courier service for all pieces over $2000. For finer details on our process please read more.

    With over 15,000 Australian & International customers, we offer you a network of local jewellers for easy resizes or maintenance, or simply work directly with us, whichever you prefer.

    Your jewellery is our best advertisement, and we want it to always look its best for you. If anything happens to your piece or it needs a little love, our customer service team is here to help you.