Q: What if I want to add more charms at a later date?
A: If you were hoping to add charms at a later date we require you to send your piece back to us. To send your Kate & Kole chain back please contact our customer service team for the return information.
Q: Are your charms solid gold and silver?
A: Our charms come in solid 9ct gold or solid 18ct gold. Our silver charms are solid and made with tarnish-resistant alloys.
Q: Are your white gold pieces rhodium plated?
A: As standard, most of our 9ct white gold pieces are not rhodium plated. Our 9ct chains are rhodium plated— but charms, pendants and rings are not. You can add this service to your piece here. Our 18ct white gold pieces are either rhodium plated or upgraded to platinum at no additional cost.
For more frequently asked questions, please visit our FAQ's page.
