Q: Can I add an individual charm myself?
A: Our Heart Charms will need to be added by a jeweller. This is due to the small hole through the charm. The clasp will need to be removed and then the charm added to the chain and then a jeweller will need to solder the clasp back on.
Q: Can you add the charm to a chain purchased from another jewellery store?
A: If you want to add one of our charms to a chain purchased from another place you will need to source a local jeweller to add this on for you. Unfortunately, we are unable to add the charm to another brand's chain.
Q: Will you send the finished charm to me?
A: This depends on what charm attachment option you select. If you are adding to an order that you are about to or have just placed with us we will ensure this is fastened at the same time. If you would like our team to fasten this onto the product we will hold onto your charm until we receive your Kate & Kole chain. For an external jeweller to add this charm we are happy to send your individual charm to you by itself.
Q: Are your charms solid gold and silver?
A: Our charms come in solid 9ct gold or solid 18ct gold. Our silver charms are solid and made with tarnish-resistant alloys.
Q: How do I return my chain to add on my new charm?
A: If you select to send this back to us our customer service team will reach out to you to coordinate your return.
