Our Priority Service

Our Priority Service

If you require a piece quicker than our current 3-4 week turnaround time for general orders, or 8-10 week timeframe for bespoke pieces - our priority service may be a helpful option.

Our customers often ask us if their made-to-order jewellery can be created within a shorter timeframe, and at times this may be possible upon request. However, due to the high volume of orders our small team of jewellers work through in-studio each day; upgrading to our priority service is the only way we can guarantee that a sooner delivery date will be achievable for you.

All of our beautiful pieces are individually made and we don’t hold a huge amount of stock in our Newcastle studio. This is a business decision we made in the early days of Kate & Kole, in order to reduce our waste and not have excess stock at risk of being reduced to clear.

This essentially means that even with our priority service added, your piece will still be made by our jewellers after your order has been placed. Priority status allows us to expedite your piece to the front of the queue, allowing us to complete production on general orders within 2 - 10 working days depending on complexity.

For our bespoke engagement and wedding band pieces, our quickest production time is currently 6 - 8 weeks with priority service. During the busy Christmas period, it is strongly recommended that customers hoping to receive their special piece by the holidays purchase this service.

If you decide our priority service is for you, we kindly ask that you check in with our team via email to ensure your required date will be possible.

Lastly, we’d like to take the opportunity to remind you that we are a small team, working hard to get your beautiful pieces to you as quickly as possible. Your order is incredibly important to us, however the well-being of our staff is also important.

We are grateful for your support and understanding.

Sara & Maddy